The hottest logistics risk and the foundation of h

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Logistics risk and integrity the foundation of logistics enterprises credit is an intangible asset, which is like an intangible "hand" that always plays a role or influence. For an enterprise, credit is a major core issue related to "success or failure". The particularity of modern logistics enterprises, especially the third-party modern logistics enterprises, relatively speaking, credit is more important

logistics risk inquiry integrity transaction

reported that on October 7, 2003, Linyi Lantian kitchen utensils wholesale market. A girl in her twenties was crying and hitting, "it used to be quite trustworthy here, but they cheated badly this time." Jiang, a Zhejiang native, fell to the ground and then cried loudly, "I paid for more than 200000 yuan." At 10 o'clock that morning, the shipping department of Tongfa intermodal transport Co., Ltd. mysteriously "evaporated", and with them disappeared more than 10 million yuan of payment unpaid to the wholesaler. The Enlightenment of this case is that credit is more critical to logistics enterprises than life. Because, first of all, modern logistics enterprises are emerging industries, and their credit establishment is almost the same as the enterprise itself. Most customers will hold the psychology of "trial and comparison". If we can meet the requirements of customers and make them satisfied, we can not only win repeat customers, but also cultivate the credit of enterprises. If the customer's requirements cannot be met and the customer is dissatisfied, the customer must choose another one. In this way, it will not only damage the credit, but also lose the source of customers. Over time, the enterprise will not be able to stand on the market and close down; Secondly, general manufacturing enterprises and retail enterprises transfer commodities (goods) to consumers through transactions. Assuming there is a quality problem, consumers can return or not use them, and the initiative lies with consumers. The third-party logistics enterprise is completely different. The customer (consumer) entrusts the goods to the third-party modern logistics enterprise. Whether the whole process can meet the requirements of the customer is not the customer's initiative, but the enterprise's. In case of loss or other quality problems, it may be only one tenth of a million errors for the third-party logistics enterprise, and the customer will lose 100% because it is impossible to return or stop using. Therefore, "credit" is more important than manufacturing and retail enterprises

integrity: a good way to stimulate logistics demand

modern logistics is indeed the third source of profit, and modern logistics enterprises are service industries. Therefore, they only want to make profits and forget their own service attributes, or regardless of whether their own soft and hard conditions are available, they are in a hurry to list for business, hoping to "have a first taste of soup"; Or they are eager for quick success and instant benefits, and adopt "one hammer" trading. All these ideas are wrong. To become a truly credible modern logistics enterprise, we must thoroughly understand the scientific connotation of modern logistics, clarify the service positioning of the enterprise, correctly handle the contradictions with customers and peers in terms of price, implement the whole process quality assurance and monitoring measures, and establish a correct understanding of the long-term goals and benefits of modern logistics enterprises with economic development, It is possible for enterprises to grow stronger and improve their credit in the market competition

in the transaction of goods, the quality of goods is usually tangible. The buyer is in a relatively advantageous position in the exchange of goods and money. He can control the rhythm of payment to ensure that the goods obtained meet the function and quality 1 Insert the specimen into the stripping fixture to meet the requirements. When the goods do not meet the requirements, the buyer will refuse to pay to protect his own interests from loss. Unlike goods, the quality of logistics service goods is intangible, and it cannot be hung on clothes like a quality label. Logistics buyers are usually at a disadvantage in the service and payment exchange. When the owner uses the logistics products, it means that the goods have been entrusted to the logistics enterprise. Then, whether the freight is prepaid or the freight is paid, it is difficult for the buyer to refuse to pay and "threaten" the seller to provide qualified service goods. The reason is that the goods are already in the control of the seller, and the risk of refusing to pay for the goods is that the value of the goods is usually higher than the logistics cost. Therefore, in the transaction of logistics goods, the buyer in a weak position will choose to vote with "feet" - not to reach a transaction, not to buy the service products of logistics enterprises, and choose self operated logistics. In today's increasingly important commodity quality, if logistics enterprises want to win and retain customers, they must dare to "tag" their logistics commodities with quality - that is, make a written commitment to quality

logistics enterprises: how to make a promise

the fulfillment of promises is credit. It has been realized, and making a commitment to the quality of logistics products has become the credit mark of logistics benchmarking enterprises at home and abroad. UPS promised at its home station that the goods could arrive anywhere in the United States within one day. FedEx published the "on time delivery guarantee clause" on the China page, promising that "if the delivery time of the consignment exceeds the delivery time promised by the company for more than 60 seconds, at the request of the freight payer, the company can choose to return the freight to the freight payer or agree to deduct the freight in the corresponding invoice." Guangdong Baogong logistics company also made a commitment on its own page to allow it to use the quantity in the medium range of utilization: in terms of warehousing business, the warehouse defect rate is 0, and the document accuracy rate is 100%; In terms of railway transportation business, the time compliance rate is 95%, the defect rate is 1%, and the document accuracy rate is 100%; In terms of highway transportation business, the time compliance rate is 98%, the defect rate is 0, and the document accuracy rate is 100%

service is the eternal purpose of modern logistics enterprises. Of course, the competition in the logistics market is multifaceted, but consistently providing high-quality services to customers and society can be said to be one of the "magic weapons" to win. How to achieve quality service? We should start from the four aspects of "rapidity, accuracy, safety and convenience". "Fast" is to ensure the delivery on time within the time promised to customers. For some customers, whether the goods can be delivered on time may be related to the survival of the enterprise. Therefore, a missed time will not only break their promise, but also have a serious impact on customers; "Accuracy" refers to the delivery of goods to the receiving place and recipient (unit) designated by the customer within the specified time. Don't be arrogant, or send items sent to "Kaifeng" in Henan Province to "Kaifeng" in Guangdong Province; "Safety" refers to the toll budget, which means that the "original" must be delivered intact. Often once "damaged or lost", it will not only lead to lawsuits, but also lose credit, and even drive away customers; "Convenience" refers to firmly establishing the idea of giving priority to customers, changing the single service mode of "waiting for customers to come" and providing "door-to-door", "table to table" and other convenient services for customers. If the above four aspects can be persevered, the current P/B ratio of credit has been significantly lower than the average p/B ratio since 2007. (end)

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